Welcome to Ergobaby & Orbit Baby Customer Care!

Customer care hours are Monday through Friday, 9am to 5pm PST.

If you are in need of warranty or repair for an Ergobaby product, please e-mail support@ergobaby.com or call 888-416-4888.

Ergobaby warrants that our products are free from any manufacturing defects in material or workmanship for a period of one (1) year from the original date of purchase. View Ergobaby Frequently Asked Questions

If you are in need of warranty or repair for an Orbit Baby product, please e-mail support@orbitbaby.com or call 877-672-2229. View Orbit Baby Warranty Policy


Customer Care

Steve Hryniuk April 01, 2012 Ergobaby Basics / Frequently Asked Questions

The Ergobaby Infant Insert was designed for use with babies from newborn to age 4 - 6 months. It supports your baby’s head and neck, as well as spine and hips during those first crucial months of development. Once your baby can hold her/his head up for long periods of time and is comfortable with her/his hips in a splayed position*, the use of the infant insert is no longer necessary. The Infant Insert supports the Natural Sitting Position, sometimes called the "Spread-Squat Position", with baby facing you in the carrier. The bottom pillow in the Infant Insert can be removed from the insert and placed inside the carrier, with your baby sitting on top of it. This allows babies that have head and neck control but are not tall enough to sit with knees bent in the carrier to remain in the natural, ergonomic seated position.

* Note: These two developmental occurrences do not always happen at the same time, but usually take place between 3 and 5 months. Since babies grow and develop at different rates, monitor your newborn’s development to decide when she/he is ready for the transition.

Steve Hryniuk April 01, 2012 Ergobaby Basics / Instructions

This Ergobaby video is here to help you shop for your Ergobaby baby carrier.
Ergobaby is the only carrier you'll ever need. But with so many Ergobaby baby carriers to choose from, how do you decide?

We've created this handy shopper guide on Choosing Your Carrier. This video contains everything you need to know on how we have developed 5 Collections with 3 types of Fits just for you. Watch this to get an overview of how everything works so you can pick out the perfect Ergobaby carrier for you - or if you want to grab a second or third one.

We are trying to make it easy for you to hug everywhere with your Ergobaby. It's happy parenting by design.

Link to video